At Eswar Tours, we are committed to providing our customers with a smooth and enjoyable travel experience. We understand that unforeseen situations may arise, requiring changes or cancellations to your travel plans. This Refund and Cancellation Policy outlines the terms and conditions governing cancellations, amendments, and refunds, ensuring transparency and fairness in all transactions.

• All cancellation requests must be submitted in writing via email to our customer support team.
• Verbal or telephonic cancellation requests will not be accepted.
• The approval and applicable refund amount depend on the type of booking and the timing of the cancellation request.

• Approved refunds will be processed within 30 business days from the date of confirmation.
• Refunds will be made to the original mode of payment, unless otherwise mutually agreed upon.

• Certain bookings—such as special offers, promotional deals, last-minute bookings, or non-refundable services—are not eligible for refunds.

• Air ticket cancellations are subject to the individual airline’s policies.
• In addition to airline-imposed fees, Eswar Tours may levy a nominal administrative charge for processing cancellations.

• Hotel cancellation fees depend on the hotel’s policy and the timing of the cancellation.
• Cancellations made within 48 hours of check-in are non-refundable.

• Cancellations made 30 days or more before the travel date: Full refund minus administrative fees.
• Cancellations made 15–29 days before the travel date: 50% refund of the total package cost.
• Cancellations made less than 15 days before the travel date: No refund.

Eswar Tours shall not be held liable for cancellations or modifications caused by events beyond our control, including but not limited to natural disasters, political unrest, pandemics, or government restrictions.

In such cases, we will make every effort to offer rescheduling options or suitable alternatives. Refunds may not be possible if service providers (such as airlines or hotels) do not issue compensations.

• Requests for modifications to bookings (e.g., dates, destinations, or services) must be submitted in writing.
• All changes are subject to availability and may incur additional charges.

 If any changes are required due to operational reasons, Eswar Tours will notify customers promptly and provide appropriate alternatives.

In the event of a visa rejection, standard cancellation terms will apply. It is the traveler’s responsibility to ensure that all visa documentation and requirements are met prior to departure.

No refund will be provided if a traveler fails to appear for the scheduled tour, activity, or check-in.

• Group bookings may be governed by separate terms and conditions, which will be communicated at the time of booking.
• Due to advance commitments made to suppliers, higher cancellation charges may apply to group reservations.

Refunds do not cover expenses for services not booked through Eswar Tours, such as meals, local transportation, or personal costs.

Refunds are not applicable for partially used services, including unused hotel stays or missed excursions

Customers are responsible for providing accurate details during booking. Errors in passenger names, travel dates, or other information may result in correction charges.

Travelers must adhere to the refund and cancellation policies of all associated service providers, including airlines, hotels, and local operators.

For any cancellation, amendment, or refund-related inquiries, please reach out to our support team:
📞 +91 9514144005
✉️ eswartours2@gmail.com

Eswar Tours reserves the right to modify or update this Booking Cancellation and Refund Policy at any time without prior notice. Any changes will take effect immediately upon publication on our official website.

In the event of a dispute, Eswar Tours encourages an amicable resolution through direct communication. If unresolved, such disputes will be subject to the jurisdiction of the courts located in.

By making a booking with Eswar Tours, customers confirm that they have read, understood, and agreed to the terms outlined in this Booking Cancellation and Refund Policy.